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Q: 'Officers in my organization have higher than average level of commitment' Such a hypothesis is an example of. Q: 1. If the price of a normal good increases, consumers' total expense must increase. Q: 2P 2C 3S formula: Personalization, Privacy, Customer Service, Community, Site, Security, Sales Promotion. Q: A 20 percent ROI on a project with a 10-year life means. Q: A business contract states the terms and conditions of any business transaction, including product sales and delivery of services. This helps the parties involved to avoid any type of misunderstanding that may arise in the absence of a. Q: A career in market research focuses on understanding potential customers, both existing customers and, even more importantly, customers. Q: A change in government___or the market environment mayattract new firms in the long run due to high rate of return. Thedemand curve of the monopolist will become more elastic andrepresent a smaller share of the total market sales and they havesmaller effect on price. New entrants will capture some economicprofit. Q: A clear mission statement describes the values and priorities of an organization. Q: A coalminer produces coal @ 2 tones per day, we say that his. Q: A company adopting ISO 9000 series must identify and assign responsibility for all functions that affect quality. The aim of company shall be. Q: A company can also choose a unique brand positioning from several positioning possibilities except.
Q: A company using a narrow scope in its business strategy is: a. following a cost leadership business strategy. b. focusing on a broad array of geographic markets. c. limiting the group of product segments served. d. likely to earn only average returns. Q: A company's business model deals with whether the revenue cost-profit economies of its strategy demonstrate the viability of the enterprise as a whole. Q: A conveyor is a device to move material from one place to another, between two fixed points, in a___direction. Q: A cost leadership strategy provides goods or services with features that are: a. acceptable to customers. b. unique to the customer. c. highly valued by the customer. d. able to meet unique needs of the customer. Q: A cost which does not vary no matter how much is produced is called Fixed cost. Q: A definitive estimate is. Q: A diagonal matrix in which all the diagonal elements are equal, is called___matrix. Q: A discrete probability distribution is sometimes called a probability___function. Q: A firm cannot retain a hired input if it is paid a___price forit than another firm. Q: A firm fixed contract is one that is. Q: A firm produces a product with a fully allocated average cost equal to $20. If the price elasticity of demand for the product is -5, then the product price should be set at.
Q: A forecast with a time horizon of about 3 months to 3 years is typically called a medium-range forecast. Q: A graphical method of representing events and courses of action may be referred to as a. Q: A graphical representation of a projectplan, showing the inter-relationship of the various activities is known as. Q: A grocery store that offers one can of soup for $0.35 and three cans for $1.00 is engaging in. Q: A heuristic approach means. Q: A hungry Indian consumer may like to eat rice and dal whereas a hungry American consumer may like to eat a hamburger,form this culture can be determined. Q: A key CRM technique is to encourage existing customers to recommend friends or colleagues to purchase. This is. Q: A larger sample size is required when. Q: A linear demand curve becomes more elastic as price falls. Q: A list of questions which is handed over to the respondent, who reads thequestions and records the answers himself is known as the. Q: A lot of time is required to study the trend and significance of voluminous data. The same data, when presented in the form of diagrams, can be understood in practically no time.
Q: A market is defined by. Q: A marketer usually sells a specific combination of need-satisfying product or service, and additional services like warranty or guarantee. Q: A Marketing Information System is intended to bring together disparate items of data into a coherent body of information. Q: A master project schedule is developed by "top-down" method provides realistic milestones and are used for. Q: A matrix consisting of m rows and ncolumns, where m ¬equalto; n, is called a___matrix. Q: A measurement approach is rolled out for all customers for one specific product or service called. Q: A measurement approach is rolled out for one customer segment for all products or services. Q: A movie theater that charges a lower price for matinees than for evening showings is engaging in. Q: A new project is "initiated" when. Q: A number of --- for workers and management institutes for managers are there to impart training as per requirement of the manufacturing and service systems. Q: A passing motorist asks you to give directions for the nearest fast food station.Which of the following statements differentiate the verbal and written model.
Q: A perfectly competitive firm is in long-run equilibrium when all inputs are earning their opportunity costs. Q: A pricing practice that involves charging a fixed fee plus a per unit price for a good or service is referred to as. Q: A process of best selection from a set of alternative courses of action, which is supposed to meet objectives up to the satisfaction of the decision maker is called. Q: A production function is used by management to know. Q: A profit calculated on the basis of a percentage of the selling price is called Mark up. Q: A programme of one-to-one collaboration between a certified external expert and a manager for developing the leadership skills of the latter is called. Q: A project risk can be internal to thebusiness, it can involve external events or it can stem from any other circumstances .The effect of the risk on project is. Q: A reason problems of implementation are likely to be more serious when the adopter is an organization rather than an individual is. Q: A report states that the results are statistically significant. This means that. Q: A research study was carried out to see how many people bought a product using the freephone number and how many using a paid-for phone call. This is an example of. Q: A response is reactionary and you can easilyfind yourself reacting over and over again to the same complaint is sometimes called as.
Q: A review of the literature prior to formulating research questions allows the researcher to do which of the following. Q: A sample can be defined as a. Q: A series of processes aimed at assisting the employees make informed career decisions is known as. Q: a set of equations which has___unique solution always gives a determinant of value zero and always provides a singular matrix. It is customary to speak of 'the determinant of a matrix' provided that it is a square matrix. Q: A shift in quantity demanded is a movement along the demand curve. Q: A statement of the expected relationship between two or more variables is known as the. Q: A strategic group can be defined as. Q: A strategic manager that seeks to reach acceptable profit targets as opposed to making as much profit as possible is making decisions of which type? a) Satisfactory b) Satisfying c) Irrational d) Optimal. Q: A strategic vision is a road map of the company's future - providing specifics about technology and customer focus, the geographic and product markets to be pursued. Q: A strategy can also be dominated when it is inferior to an average of two or more pure strategies is called -------. Q: A strategy is a company's A. Game plan B. Pricing policy C. Value statement D. Long-term objective.
Q: A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called --------. Q: A study was conducted to assess a new surgical procedure designed to reduce the incidence of post-operative complications. The incidence of complications was found to be 40% in 25 patients having the new procedure and 60% in 20 patients having the old procedure. This difference was found to be not statistically significant. It may be concluded that. Q: A survey asked questions like, 'Are you currently married'?, 'Do you have a favorite TV show'?, 'Do you go to the grocery store at least once a week'?, and 'Do you own a car'? What type of close-ended questions did this survey have. Q: A tool to measure effective use of resources and usually expressed as the ratio of output to input is known as. Q: A triangular matrix can be. Q: A two-tailed test is one where. Q: A venture team is a cross functional group charged with developing a specific product or business. Q: A Work Breakdown Structure numbering system47. Q: A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem. Q: A written statement of policies and principles that guides the behaviour of all employees is called ------. Q: A written statement of what a job holder does, how it is done, and why it is done is known as -------.
Q: A(n)___reflects a company's awareness of how, when and where is should compete, against whom it should compete and for what purpose it should compete. A. Vision B. Organizational structure C. Strategy D. Long-term objective. Q: About one fifth of the world’s population suffers from absolute deprivation. Q: According to Kuzmets economic growth is a sustained and substantial rise in product per capita. Q: According to research, a healthier workforce can more effectively and efficiently implement strategies. Q: According to research, which selection method is perceived to be fairest by most applicants. Q: According to research, which selection method is perceived to be least fair by most applicants. Q: According to the traditional model, consumers maximize utility by purchasing goods up to the point where the marginal return on utils is equal to marginal cost. Q: According to your text, how many points should a rating scale have. Q: Action-oriented consumers who are classified as experiencers , are young, full of vitality, enthusiastic,impulsive and rebellious. Q: Activities and interests cover behaviors with respect to activities other than occupation to which consumers devote time and effort, such as hobbies, interests, social service. Q: Adopters of innovation are divided into five adopter categories depending on their speed of adoption. Which adopter has the greatest degree of opinion leadership.
Q: Advertisements through newspapers, TV, radio, professional journals and magazines are___methods of recruitment. Q: Advertising Strategy is a campaign developed to communicate ideas about products and services. Q: After project is completed, a complete set of indexed project records should be put in. Q: All are the duties of the marketing manager towards the channel members except. Q: All businesses and organizations that operate on the Internet are essentially providing what. Q: All model parameters such as available resources, coefficients of objective function and coefficients of the constraints are known with___. Q: All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT --------. Q: All of the following are steps in the decision-making process EXCEPT. Q: All the activities are represented in a graphical pattern .what is it called. Q: All the following are tools and techniques for performance reporting EXCEPT. Q: All the following statements about Cost Baseline are correct EXCEPT.
Q: All-------methods can be applied using computer, but in practice computer programs tend to prefer matrix methods because of the wider applications of matrices. Q: Along with the Division of labour the concept of inter-changeability grew. The major contributor of this concept is___who use this concept revolutionised the modern manufacturing methods. Q: Although the Internet has increased in popularity, it has actually led to increases in company expenses. Q: Always the entrepreneur, or various personnel working in the functional departments holding these pieces of data, do not see how it could help decision makers in other functional areas. Q: Amarket is a place that allows___and sellers to carry our anytransaction. Q: Among the following which one is not the major elements or activities in developing a project schedule. Q: An advantage of decentralized contracting is. Q: An advantage of open-ended questions is that. Q: An advertising objective is a specific communication task to be accomplished with a specific target audience during a specific period of time. Q: An applied scientist is. Q: An approach in which all the company's people are involved in constantly improving the quality of products, services, and business processes is called.
Q: An approach that encompasses a wide range of relationships, not just with customers, but also those that organizations develop with suppliers, regulators, government, competitors, employees, and others is referred to as. Q: An arrow indicating merely the interdependency ofone activity upon another is known as. Q: An assessment that defines the jobs and behaviors necessary to perform the job is known as a -------. Q: An assignment problem is a special type of___problem. Q: An attempt to develop an ongoing, expanding exchange relationship with a firm's customers is called___. Q: An e-CRM solution must possess certain key characteristics. These are: a. Data warehouse driven b. Measurement driven c. Either a or b d. Both a and b. Q: An educator claims that the average IQ of city college students is no more than 110. To test his claim, a sample of 150 students is taken and their average IQ was found to be 111.2 with a standard deviation of 7.2 at a = 0.01. Test his claim. Q: An example of government's influence in the development of the technological environment is. Q: An industry characterized by irregular patterns of stability, rapid technological change, high uncertainty and global competition can be described as. Q: An industry is defined as: a. a group of firms producing the same item. b. firms producing items that sell through the same distribution channels. c. firms that have the same seven digit standard industrial code. d. a group of firms producing products that are close substitutes. Q: An integral part of strategy implementation must be to evaluate the quality of the strategic-management process.
Q: An integrated and coordinated set of commitments and actions designed to exploit core competencies and gain a competitive advantage in a specific product market is a definition of: a. business strategy. b. core competencies. c. sustained competitive advantage. d. strategic mission. Q: An investigation will compromise of. Q: An office equipment salesperson selling all the furniture and office supplies needed by a small medical practice during a 20-year period, resulting in over $250,000 in sales is an example of. Q: An order of magnitude estimate is also known as. Q: An organisation acquires customers by:a. Chance b. Occasion c. Choice d. Repetition e. Loyalty. Q: An organization's mission, in contrast to it's vision, should. Q: An organization's reputation is an example of. Q: An unmet need is a customer need that is not being met by the past product offering. Q: Annual objectives are especially important in strategy formulation. Q: Annual plans (deal with the company's current businesses and determine how to keep them going). Q: Another motivation of research is to get intellectual joy of doing some creative work.
Q: Any set of four symbols or numbers arranged in this way between___lines is always interpreted as the difference of two products. Q: An___tax reduces imports, reduces domesticdemand and raises domestic supply. Q: Apart from HRP, job analysis serves which of the following purposes of Human Resource Management. Q: Application of the strategic-management process is typically more formal in larger and well-established organizations. Q: Arrange the sequence in retention process. a. Exploring b. Examining Feedback c. Establishing strategies d. Evaluating. Q: As organisations grow, the average cost of production generally rises. Q: As seen in Porter's Five Forces model, conditions under which a supplier group can be powerful include all the following except. Q: As SR depends upon the market and not on location, hence ROI is___to TC/TA. Q: As the Project Manager of an IT project, you are in the process of creating the project plan. You have been looking at information related to similar projects and have identified assumptions and constraints. What Tools will you use to define the project plan. Q: Assumptions of qualitative sampling are. Q: At a price of $299.95, the manufacturer of a portable gas-powered generator is willing to produce 19,000 units per quarter. At a price of $349.95, it is likely that the manufacturer will be willing to produce.
Q: At the beginning of a project you are asked for an order of magnitude budget. What type of budget estimate are you likely to use. Q: Attracting and retaining human capital is a challenge for many firms today. Firms experiencing high turnover should. Q: Average annual ROI that usually measure the overall profitability of the project is. Q: A___function can be expressed asfollowsQ = aXb. Q: A___function can take the following formQ = aLK bL2K cLK2 - dL3K - eLK3. Q: A___is a predetermined established guideline towards theattainment of accepted goals and objectives. Q: A___is a set of instructions arranged in a logical sequence. Q: A___is interested in its own profit and/orsales, both of which depend partially upon the demand for itsproduct. Q: Barometric test is based on the idea that the future can be predicted from certain events occurring in the present. Q: Barter is where people exchanged goods for other goods. It is trading for goods with a fixed price tag. Q: BCG in BCG matrix stands for.
Q: Behavioural management emphasises. Q: Below is a list of populations and samples. Select the sample that is most likely to be representative (rather than biased) of the population from which it is drawn. Q: Brand assets include. Q: Brand switching models are non stochastic since these express brand choices in probabilities whereas linear programming is non deterministic in that the relationships between variables are expressed in exact mathematical terms. Q: Brands with high relative advertising but with average product quality are able to charge premium prices successfully than brands that are relatively unknown. Q: Bundling is the practice of selling two or more products together for a single price. Q: Business process as 'a set of logically related tasks performed to achieve a defined businessoutcome.' is defined by. Q: Business-level strategies are concerned specifically with:a. creating differences between the firm's position and its rivals. b. the industries in which the firm will compete. c. how functional areas will be organized within the firm. d. how a business with multiple physical locations will operate one of those locations. Q: Businessmen do not have the___of game theory and all the alternative strategies available to them or theircompetitors. Q: But unlike the law of demand, the supply relationship shows an upward slope. This means that the___the price, the higher the quantity supplied. Q: By monitoring external events, companies should be able to identify when change is required.
Q: Call Plan model and PAIRS model is given by. Q: Captive Product Pricing is where products have complements, companies will charge a premium price where the consumer is captured. Q: Career pathing, personnel skills inventories, career informationsystems and career counselling are different___activities in an organization. Q: Caterpillar,Nikon, and Canon products set prices high to reflect___. Q: Challenges of services area. Q: Changes initiated by technology developers that are largely independent of the forces in other macroenvironmental segments are referred to as. Q: Charles Babbage (1883) gave the fourth advantage of division of labour called specialisation giving rise to cutting cost of production through better managerial and organisational structures, human relations, product development and management accountability through. Q: Checklist for wastivity can be prepared through. Q: Classical management emphasises. Q: Classifying services helps managers better understand customer needs but do not provide insights into marketing of services. Q: Cobb Douglas___function is the most popular form. Itis expressed as followsQ = AKa Lb.
Q: Cohort means___groups. Q: Combination method means. Q: Committee maintaining the involvement of customer management in the project is. Q: Companies can choose from a wide variety of channels for reaching customers - from sales forces to agents, distributors, dealers, direct mail, telemarketing, and the Internet. Q: Competitor's product refers to which one ofthe following customers. Q: Complaints may have different levels of impact on customer retention. Complaints from this viewpoint may be classified into. Q: Complex models, which analyse factors affecting feasibility and potential profitability variables, have been developed to run on large computers are known as. Q: Conceptually productivity is defined as an attitude of mind and prevention of all kinds of. Q: Confused positioning arises due to an uncertain mental image in the minds of customers due to multiple claims and/or frequent repositioning on the part of the casino. Q: Consolidating disparate databases and systems is a specific feature of which customer relationship management (CRM). Q: Construction costs include.
Q: Consumer e-commerce is five times greater than business-to-business e-commerce. Q: consumer's surplus is high in the case of luxuries. Q: Consumption is shaped by the family life-cycle. Q: Continuity marketing may include a.Just-In-Time sourcing b. Preferred Customer Programs c. Special Sourcing Arrangements d. Individual Marketing programme. Q: Contract Negotiation is carried out as part of. Q: Contract negotiation is carried out as part of. Q: Contributors who helped in scientific management were. Q: Corporate responsibility is another important issue for marketers. Q: Cost budgeting is defined as. Q: Cost control is necessary at at engineering stage and is carried out by. Q: Cost distinctions help the___to decide amongst thealternative courses of action.
Q: Cost estimates. Q: Criteria that decision maker uses in decision making a choice of best course of action is states of nature. Q: CRM allows an organization to accomplish all of the following, except. Q: Cultural values would be part of which of the following factor in macro environment? a) Economic b) Natural c) Social d) Ecological. Q: Cultural values would be part of which of the following factor in macro environment? a. Demographic b. Social c. Ecologicald. Natural. Q: Customer complaint resolution process includes. Q: Customer has to wait till company offices open the next day. He is upset because he cannot resolve the problem immediately. This is an example of. Q: Customer loyalty is. Q: Customer needs are related to the: a. characteristics that can be used to subdivide a large market into segments. b. set of values exhibited by a group of customers. c. use of core competencies to implement a strategy. d. benefits and features of a good or service that customers want to purchase. Q: Customer Relationship Management is a concept that became very popular during which year. Q: Customers who are signed up for an online service who use it within a define time period, e.g. at least once a month are described as.
Q: Data flow between the ERP system and thecontract management system is. Q: Data sheets giving process requirements, material of construction, mechanical and special design features, quality and testing requirements are contained in which section of enquiry document. Q: Data that is created, recorded or generated by an entity other than the researcher's organisation is collectively called. Q: Decision alternatives under control available to decision maker is called value system. Q: Decision maker prepares the list of possible future events before applying theory. These future events are called states of nature. Q: Define cause and effect relationship. Q: Demand for a commodity refers to the___of the commoditywhich an individual household is willing to purchase per unit oftime at a particular price. Q: Demand is elastic in the case of salt. Q: Demand varies with fluctuations in different factors like time,price,tastes etc. Q: Demand___considers only the price demand relation, otherfactors remaining the same. Q: Demographic and psychographic profiles work best when combined together because combined characteristics reveal very important information about target markets.
Q: Description of the company's product, market and technological areas of emphasis is contained in the. Q: Design standardisation denotes. Q: Designing a job according to the worker's physical strength and ability is known as -------. Q: Determinants can be extended to___systems of equations where the practical merits of the method are much more apparent. Q: Determine the time horizon is one of the step in the forecasting process. Q: Determining and delivering the required levels of quality is the responsibility of. Q: Determining the sample interval (represented by k), randomly selecting a number between 1 and k, and including each kth element in your sample are the steps for which form of sampling. Q: Diagrams are used to represent ahuge mass of complex data in simplified and in telligible formwhich is easy to understand.It relate to. Q: Different indifference curves represent different levels of satisfation. Q: Different new focus has placed operations management in the limelight of business, because it is the___through which companies can achieve this type of competitiveness. Q: Different types of organisations use different measures of capacity. Example(s ) to illustrate the given statement is/are:.
Q: Direct competition, substitute competition, unattractive pricing, poor service delivery, etc. are examples of. Q: Direct marketing is more effective in building customer relationship. Q: Direct marketing offers creative stability in different media. Q: Direct marketing uses a set of direct-response media, such as all except. Q: Discrete probability distributions are those in which the random variable can take on only specific values. Q: Discuss the disadvantages of email surveys. Q: Dispatching concerns. Q: Documents review is important in commodity cost control. Q: Doubtful Positioning occurs when buyers may find it hard to believe the brand claims in view of the product's features, price or manufacture. Q: Draw minimum number of lines to cover all zeros. Q: During Decline stage,if the decline is slow and exit barriers are low, prices tend to remain unstable.
Q: Dynamics of diffusion refers to. Q: E-commerce actually began in the which year. Q: e-CRM must address customer optimization in different dimensions, these are. Q: e-Customer Relationship Management (e-CRM) came into action in which year. Q: Each location belongs to. Q: Earned value can best be defined as. Q: Econometric models, which analyse marketers, investors and developers have been developed to run on. Q: Economic cost is also known as. Q: Economic forces in perfect competition require___to minimize per unit cost of production. Q: Educational researchers ultimately want the answer to a research question to pertain to the. Q: Effectiveness of production management is measured by the efficiency through which the inputs are converted into outputs, i.e., effectiveness of outputs and inputs. This efficiency is called.
Q: Elasticity is the same as the slope of the demand curve. Q: Elasticity measures the degree of responsiveness of change in demand. Q: EMA role is to improve efficiency of marketing staff that in turns improves company's marketing processes. EMA means. Q: Empirical means the observations and propositions which are primarily based on some sense experiments or derived from experience by. Q: Employees become more responsive to customer needs and requirements by applying a. Reinforcing quality at every stage in their process b. Quality management system (QMS) c. All grades of employees and senoir managers d. a and b both e. All of the above. Q: ERP system used by the organizations that provide real time view of core business processes are designed to handle which types of data. Q: ESI allows parallel development of product and service design in an iterative interaction with the suppliers. The term ESI means. Q: Even if one item produced is of___quality & it is likely to effect the subsequent process, then the process shall be stopped immediately and the entire team will discuss the "Cause and effect", decide the remedial action, rectify the process and then restart the production. This helps in bettering quality and reducing rejections, motivating workers as they feel proud of being a part of the decision process. This helps as an over-all achieving higher productivity, lowering wastivity and reducing cost of production per unit. Q: Evolution of production/operations management can be studied by dividing the total period into___periods or Eras. Q: Example of applied research may be. Q: Examples of Production of defective goods and services are.
Q: Examples of___include: "To be the happiest place on earth" (Disneyland), and "Restoring patients to full life" (Medtronic). Q: External demand is weak;exports slow down. Q: Factor that help a project manager to gain the maximum support of the assigned project personnel. Q: Factors considered in developing PC econometric model. Q: Fill in the same word in both blanks-Problem definition is a___artifact which is especially visible in a society's economic and industrial decision making process. if such___determinants are operative in the first phase of managerial decision making, their effect can be noticed at various stages in the process irrespective of the quantitative. Q: Fill the blanks with one word only: The setting-up of the determinants is a___procedure and their evaluation is also___, the original objective has been achieved. Q: Fill the missing factor of supply function:Sx = f (Px, Py, C, T, O, F,___, N). Q: Finding or attracting applicants for an employer's open positions is known as -------. Q: Firms hardly observe long run equilibrium in real world as themarket demand curve changes with a___in tastes, technology,and prices of inputs of production. Q: For -------_decision-making purposes, the subjective interpretation is frequently required, since reliable objective evidence may not be available. Q: For an effective and efficient production system, wastage of all kinds must be.
Q: For any type of problem for optimal location the criteria is to achieve the maximum rate of return of investments ROI over the. Q: For each real number X let |X| denotethe absolute value of X. It is also known as -------. Q: For industries having incentive Schemes:Productivity = -------. Q: For most products, there is inverse relationship between price and the quantity demanded. Q: For MRP two other inputs are inventory which is already in hand and product design and development. Then we have to see whether the capacity is adequate for the production of requisite number of finished goods demanded by the customer. If the answer is___, then again we have to reschedule our production plan. Q: For very large number of products e.g., for many___products, perhaps with sub-assemblies, the number of parts involved can easily be in thousands. Q: Forinstance, if the price of computer hardware increases, otherthings remaining___, the supply of software wouldincrease and vice versa. Q: Four different kinds of information partnerships have emerged. The partnering firms gain access to new customers and territories and to economies of scale through cost sharing in which dimensions. Q: Four major sets of factors that lead to a start-up successfully negotiating with venture capital are identified. Which factor is based on a high growth segment with the company playing an important role and a target market with no strong competitors. Q: Frederick W. Taylor introduced. Q: Frederick Winslow Taylor is best known for the introduction of which approach to job design.
Q: from the output stage is used to adjust the changes required in the inputs or the transformation process, i.e., production control is done to take care of the deficiency of resources, if any. Q: Front Office CRM Systems covering real-time aspects of sales related activity is referred to as. Q: Functions means. Q: Give the ability to model as described above the domain can be increased to simulate performance with some of the inputsas random variables, and for different scenarios. Q: Goods are produced by morethan___firm and so there is a difference between the demandfacing an individual firm and that facing an industry. Q: Gradual, long-term movement in time-series data is called trend. Q: Guild System marked the beginning of Human Resource Management for. Q: he variance measures how far each number in the set is from the mean. PERT analysis computes the variance of the total project completion time as. Q: Here only one type of product or maximum 2 or 3 types of products are manufactured in large quantities and much emphasis is not given to consumer orders. Standardization of products, processes, materials, machines and uninterrupted flow of materials are the main characteristics of this system.What is it. Q: Higher revenues from sales are necessary toinduce producers to___supply of a good or service. Q: Historical research is the research on present social forces which will shape the future.
Q: Home Office costs include the following. Q: How does productivity can be increased. Q: How many factors are considered in developing econometric model. Q: How many ways are there for solving any pair of simultaneous linear equations. Q: HR___consists of the entire broad course of action governing employees at all levels (including management) in a firm. Q: Human Resource Management is a sub-system of the___and is the responsibility of all managers, irrespective of their functions, disciplines and levels. Q: Human Resource Management is primarily concerned with which of the following. Q: Human Resource Planning (HRP) helps to plan___in manpower competencies in a systematic manner. Q: Human resource planning can be condensed into two steps: assessing current human resources and assessing and meeting future resource needs. Q: Hypothesis refers to. Q: Identifying an organization's existing vision, mission, objectives and strategies is the final step for the strategic management process.
Q: If a baseball coach calculates batting averages, what scale would be used. Q: If a firm in a perfectly competitive industry charges a higher price than that charged by other firms in the industry it will be unable to sell any of its output. Q: If a manager at Wipro wants to award a contract for printing the company's promotional literature and has obtained quotations from several printers, the manager can select a printer and know with___what the printing should cost. Q: If a project needs to be terminated early, then you will have to do. Q: If a researcher selected five schools at random and then interviewed each of the teachers in those five schools, the researcher used. Q: If a test measures a single construct then. Q: If an important variable is overlooked, obviously the decision will be___than optimal. Q: If business buyers are located only in certain geographic areas, and are large buyers then personal selling is more costly. Q: If Number of lines drawn -------order of matrix, thenoptimality is reached to next step. Q: If one item produced is of sub-standard & it is likely to effect the subsequent process, then the process shall be stopped immediately and the entire team will discuss the "cause and effect". Q: If project need to be terminated early, then you will have to do.
Q: If the cost of making bicycles falls, the price goes down, causing the demand curve to shift to the right. Q: If the customer, responsible for the order [4 2], If he asked for it to be tripled, it would become [12 6]. is called a___to distinguish it from a vector. Q: If the economic model is extended to include single commodities, it will have several equations in several variables. Q: If the number of rows of a matrix is equal toits number of columns, the matrix is said to be a -------. Q: If the total number of observations rejected are more than___reject the entire data and fresh data should be collected. Q: If these four producers sell to one reseller, the total transactions for producers will come down to four, and in turn the reseller will handle three transactions with customers. Q: If you've changed your doctor, telephonecarrier, or plumber due to poor service is an example of. Q: ILO defined___"as the application of techniquesdesigned to establish the work content of a specified task bydetermining the time required for carrying it out at a definedstandard of performance by a qualified worker". Q: In a managerial Economics we are concerned with the demand for a commodity faced by a firm. Q: In a multidivisional firm, objectives should be established for the overall company and not for each division. Q: In a Weak Matrix organization, the role of a project manager is that of a -.
Q: In adaptive forecasting, the estimates of level, trend, and seasonality are updated after each demand observation. Q: In addition to the depiction of the characteristics of data, the diagrams may bring out other hidden facts and relations which are not possible to know from the classified and tabulated data. It refer to. Q: In addition to the depiction of the characteristics of data, the diagrams may bring out other hidden facts and relations which are notpossible to know from the classified and tabulated data. It refer to. Q: In BCG matrix, what is the label of the horizontal axis? a) Stage in product life cycle b) Market share c) Industry growth rate d) Business strength e) Product range f) Market growth rate. Q: In Behavioural Approaches to Job Design which approach adds greater tasks and greater control over the job. Q: In case it is not possible to remove the assignable causes of, at least, we should get these (assignable) causes segregated through. Q: In case managers face serious doubts about the marketing problem and need more information about a problem, exploratory research tends to rely more on secondary data such as company’s database. Q: In company's environment, company's customers are part of which of the following? a) Internal environment b) Micro environment c) Macro environment. Q: In contrast to the industrial organization model, in a resource-based model, which of the following factors would be considered a key to organizational success? a. unique market niche. b. weak competition. c. economies of scale. d. loyal employees. Q: In cost monitoring S curve depicts the relation between. Q: In decision tree some strategic decisions are based on a sequence of decisions,states of nature and possibly even strategic decisions.
Q: In evaluating its customers, which of the following is NOT a relevant question? a. How will core competencies meet the customer's needs? b. Who is the customer? c. What are the customers' needs? d. How will our top management team interact with the customer. Q: In general the following statements are true about a project , except when it is. Q: In general, an increase in demand tends to increase equilibrium price and decrease equilibrium quantity. Q: In how many groups project management processes can be organized. Q: In Labour Turnover Index,___number of employees employed in a given time period is decided by adding the employees at thebeginning and end and then dividing the same by two. Q: In manufacturing, the Japanese practice is that the responsibility for quality rests with the manufacturer of the part rather than the quality department acting as a. Q: In moving average method, we need to carry forward a largevolume of___data. Q: In order to build a plant, Engineering and Construction contractor must spend. Q: In outstanding companies, people at all levels, including top management. Q: In Porter's Generic Strategies model, a focus strategy involves. Q: In product variety marketing the company operates in several markets with different products for each market.
Q: In Sequential Sampling method the respondents are recruited for individual interviews at fixed locations in shopping malls. Q: In strategic thinking, how long is the long term, approximately? a)1 to 12 months b) 1 to 5 years c) More than 5 years d) None of these. Q: In the balanced scorecard approach quality would come under which perspective. Q: In the case of subjective interpretation, -------__historical information may not be available; and instead of objective evidence, personal experience becomes the basis of the probability assignment. Q: In the case where an organization acquires its supplier, this is an example of: a) Horizontal integration b) Forwards vertical integration c) Backwards vertical integration. Q: In the context of strategic management resources can be defined as: a) The knowledge and skills within the organization b) Something that an organization owns, controls or has access to on a semi-permanent basis c) The physical assets of the organization. Q: In the long run, this___will attract new firms orlead to an expansion by existing firms or both. This will increaseindustry supply that brings down the market price till all profitsare eliminated. Q: In the middle of the decision-making hierarchy is the___level. A. Corporate B. Functional C. Business D. Strategic. Q: In this experiment method, subjects areassigned randomly in to control and treatment groups, also amenable to a variety of ANOVA designs. It is called as. Q: In this situation, the service marketer will find that the demand is equal to supply. It is an ideal situation for the firm but danger lurks when a new entrant brings out his offer. The situation is called. Q: In which phase feasibility studies is performed.
Q: In which type of analysis are corporate goals and plans compared with the existing manpower inventory to determine the training needs. Q: In which type of researches, formulation of hypothesis is essential. Q: In which type of researches, formulation of hypothesis is not necessary. Q: In your project, you have designated a group of people to monitor changes to theproject baselines, manage the approvals and do the necessary paperwork. These are examples of. Q: India is fast growing as a corporate hub of the world. Q: Indian, British and European equivalent standards are. Q: Indicates a condition in which the presence of certain attributes leads to a surprisingly attractive performance. The presence of these attributes will further add to the level of satisfaction called. Q: Indifference curve is a concept based on Diminishing marginal rate of substitution. Q: Indifference curves can intersect each other. Q: Indirect questions are of great use for investigating. Q: Influential individuals and groups that are vitally interested in the actions of the business are called.
Q: Information regarding job-related knowledge or skills and required personal attributes is included in the information about___an HR specialist may collect during a job analysis. Q: Initial sales training typically covers all of the following topics except one. Which one? a. Company's history and objectives b. Company's financial structure c. Chief products and markets d. Field procedures and responsibilities e. B and C. Q: Integrated marketing communication is an attempt to coordinate various marketing and promotional activities to make marketing communication to target customers more effective and efficient. Q: Internal recruitment has the potentiality to increase the___of the employees. Q: International price discrimination is called dumping or evenpersistent dumping. Under this type of dumping the monopolistsells the commodity at a higher price at home. The reason is thatthe market demand curve may be less elastic at home. The price isless abroad where the monopolist faces competition from othernations and the market demand curve for the monopolist's productis___elastic. Q: Internet Promotion do not presents the advantage of reduced budget and storage costs, when compared with printing brochures. Q: Intrinsic cost of a project is set in the basic. Q: In___pricing a certain predetermined per centage of product’scost, called markup, is added to the cost of the product to determine the price. Q: In___situation, the decision makerknows the likelihood of the occurrence of each of state of nature. Q: ISO:9004 (Quality Management and Quality System Elements Guidelines) comprises. Q: It is 'a priories' because the probability can be determined before the die has -------been thrown.
Q: It is a web based Sales Force Automation tool that helps you to focus on un-covered customer-revenue opportunities that are not possible in a manual sales process. The architecture of the product brings your Customers/Sales Teams/Channel partners into as. Q: It is difficult to get fully accurate figures but which of the following appears to be the most commonly used career management technique in organisations. Q: It is generally agreed that the role of strategy is to. Q: It is important for businessmen to realize that any product can have a sellers' market in perpetuity, particularly in a developing economy. Q: It is likely that intentions to recycle household waste are predicted by moral norms, which are in turn informed by values'. This statement expresses. Q: It is possible to apply projective techniques for exploratory investigation. Q: It is possible to forecast, what lies in future with respect to the full potential of the technology. Q: It is quite impracticle to adhere strictly to the standards of precision, especially in cases where human factor dominates over the machine factor. Some deviation is therefore. Q: It is related to the satisfaction extended in tune with the individuality of the customer concerned. Q: It is responsible for automating process related to different services like product complaints, service requests and product returns, etc. what does sentence signify. Q: It isimportant not to place too much emphasis simply on the market___of the existing firms in an industry.
Q: It means if a programme maximizes or minimizes some measure or criterion of effectiveness is called -------. Q: It should be realized that research increases the efficiency of marketing efforts, reduces wastage and thereby pays. Q: James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the___step in the training and development process. Q: Job enrichment includes all of the following except. Q: Kellogg seeks to determine consumer believability towards it's products' health claims. The most appropriate technique for this purpose is. Q: Key facets of TQM's integrative focus are. Q: Knowing where the product lies on the service continuum is not so important in determining the marketing strategies for service products. Q: Learning principles include all but. Q: Like the problem of locating facilities, the___is also a crucial problem. Q: Line managers need to ensure that, they create such conditions in the workplace which enable employees to. Q: Line-range plans (also deal with company's current businesses and determine how to keep them prosperous).
Q: Linear programming is the specialization of mathematical programming to the case where both, function Z - to be called the objective function. Q: Location of an organisation is an important___management decision. Q: Location of an organisation is a___step decision. Q: Long-term forecasts are usually more accurate than short-term forecasts. Q: Low cost, Differentiation and Focus are examples of___? a) Corporate strategies b) Business Strategies c) Functional Strategies d) None of the above. Q: Macro environment consists of demographics and economic conditions, socio-cultural factors, political and legal systems, technological developments. Q: Macro-level manpower planning is reinforced through educationalplanning with which of the following recognized approaches. Q: Mail questionnaires are the cheapest method of survey administration. Q: Main motivation in research is desire to face the challenge in solving the unsolved problems. Q: Make or buy analysis is a tool and technique for. Q: Man hour estimate identify number of activities performed in terms of.
Q: Management succession planning aims to ensure that a sufficient supply of appropriately qualified and capable people are available to meet. Q: Managerhas to make a decision about the combination of fixed and variablequantities that should be employed to___a good mostefficiently. Q: Managers responsible for ensuring that quality and methods are compatible with the schedule and cost objectives established in the project plan are. Q: Manufacturers decision processes are the decision making processes undertaken by consumers in regard to a potential market transaction before, during, and after the purchase of a product or service. Q: Market segmentation is customer-oriented and thus it is consistent with the marketing concept. Q: Marketers make a sensible distinction between goods and services to place them in right perspective. Q: Marketers must know how to get through to the target audience in the face of the audience's tendencies toward selective attention, distortion, and recall. Q: Marketing communications is one of the four major elements of the company's marketing mix. Q: Marketing efforts focused on a firm's current customers are generally termed___. Q: Marketing establishes the demand for goods and services, Finance provides the capital and equipment and production actually makes the goods or services. In this sense, it plays a vital role in achieving a firm's -------. Q: Marketing firms which are small and medium in size cannot afford to set up their own advertising departments or divisions.
Q: Marketing is the co-ordination of seller's aim to set up channels of information and persuasion to facilitate the sales of goods/services or acceptance of an idea. Q: Marketing mix is minor concept of modern marketing. Q: Markets have to go beyond the various influences on buyers and develop an understanding of how consumers actually make their buying decisions. Q: Mass Production is a system of manufacturing based on principles These principles are a. Use of interchangeable parts b. Large-scale production c. High-volume Assembly Line. d. Low volume asembly line. Q: Match the following organizational maladies and the recommended treatments.Condition a. Excessive labor costs b. Poor morale c. Poor quality d. Lack of innovation e. Low sales Therapyi. TQM -- but REALLY DO IT!!!ii. Change tang. Q: Matrix algebra also has the advantage of presenting a system of several equations in a compact form. Q: matrix algebra deals with a system of quadratic equations only. Q: Matrix is an array of numbers arranged into certain number of rows and columns, a determinant is a scalar associated with a-------matrix. Q: Men, Machines, Material, Money, Methodology (Technology) and Management all are. Q: Model T automobile set was developed by. Q: Modelling as management emphasises.
Q: Modern salespeople build___by listening to their customers,assessing customer needs, and organizing the company's efforts to solve customer problems. Q: Monopolistic competition refers to a market where all of the assumptions of perfect competition hold except for perfect mobility of labour. Q: Moreover, production has a major impact on the quality of the goods and cost of production, in this respect production is a visible face of the company and is thus the central function of an organisation and hence, we may call production as the___of any organisation. Q: Most companies have some general objectives and in addition to these may also have some specific ones because of their peculiar circumstances. Q: Most of the products that we buy are combination of goods and services. Q: Most segmentation approaches involve both geographic and demographic descriptors. Q: Most software project manager's practice a lot of management techniques that are of doubtful authenticity are called. Q: NAAC stands for. Q: National Treatment Rule is a step further in the direction of partiality as reflected in the MFN clause. Q: Necessary for effective projectmanagement is. Q: New industrial organizations were characterized by the factory system (a change from cottage system or home-centered production system), which deteriorated the employer-employee relationship due to which of the folowing reasons.
Q: Newspaper companies in the United States provide a good example of how a company can sustain a competitive advantage over the long term. Q: Objectives are an organization's performance targets — the results and outcomes it wants to achieve. Q: Objectives should be measurable, quantitative, challenging, realistic, consistent and prioritized. Q: Of different forms of contract, which one puts the buyer at highest risk that the cost will increase. Q: Of the four unique service characteristics that distinguish goods from services, the one that is the primary source of the other three characteristics is. Q: Of the key principles underlying technology strategy, which one states that the fundamental purpose of any firm or business is creation of value for its customer and investors. Q: Of the sourcing of external technology, which unit is most likely to be used as a consultant for licensing or applied research. Q: Oligopoly is a market structure in which there are few sellers of a product and additional sellers cannot easily enter the industry. Q: On a project where short schedule is of prime importance, calendar time can be saved by. Q: On a project where short schedule is of prime importance,How can the calendar time be saved. Q: On completion of Project engineering when final drawings and bills of materials have been completed and all material has been purchased, What percentage of accuracy is required in a detailed estimate-.
Q: On inventory control side, the JIT concept emphasis on. Q: On the basis of concepts of division of labour and parts interchangeability, Henry Ford developed the concept of mass production through organised work-stations on. Q: On which kind of projects calendar time can be saved by selecting designs already completed, standard equiProject Management already fabricated, or material in stock. Q: On-the-job training can be accomplished through the use of all of the following techniques except. Q: Once a firm acquires a competitive advantage, they are usually able to sustain the competitive advantage for an extended period of time. Q: Once an order, through the sales department, is received for execution, activities like preparation of the work-order, converting the same into shop-order and then releasing the same to various departments for planning action at their end for their concerned activities get started.This process is called. Q: One of the advantages of Bayes' Theorem is that. Q: One of the essential conditions of perfect competition is only one price for identical goods at any one time. Q: One of the ways to respond to a competitor that changes its price would be to improve quality and increase price. Q: Operating Decisions are primarily concerned with day to day operations of the organization. Q: Operations management use the algorithms which is.
Q: Opportunity cost includes the cost of___owned by the firm as well of those hired from outside. Q: Opportunity loss refers to. Q: Option 4: The question is meaningless, because you can't have one without the other. Q: Organisational commitment to quality has to be developed through the powers of education the persons involved i.e. Q: Organization Development Practitioners maintain focus on. Q: Orientation is generally the formal information. Q: Orientation typically includes information on ------. Q: Other factors held constant, if there are few close substitutes for a good, demand is more elastic for it. Q: Out of pocket cost is also known as. Q: Output (Q) is a___of combination of inputs namely; land (LD), labour (L),capital (K), managerial ability or management (M) and technology(T). Q: Outside agency may propose a research proposal without any of the following.
Q: Over the long-run, prices remains constant for an average unit costs to earn a profit for a product. Q: Panel and cohort designs differ, in that. Q: Partial decisions on specific issues and without proper timing and budget may not help in satisfactory solutions. Q: People who are available, volunteer, or can be easily recruited are used in the sampling method called as. Q: Per capita real income is supposed to be the most perfect measure of growth. Q: Perfect competition is a market structure characterizes by a complete absence of rivalry among the individual firms. Q: Personal interviews conducted in shopping malls are known. Q: Personal selling is very helpful in creating comprehension among consumers and gaining distribution coverage. Q: Personnel Policies may be classified into several categories depending on their. Q: PERT/CPM or network analysis is a dynamic system and the effectiveness of this system depends on. Q: PERT/CPM or network analysis is a dynamic system. The effectiveness of this system depends on.
Q: Physical evidence increases the risk perception by customers by offering tangible evidence of the promised service delivery. Q: PM should hold a kick-off meeting with the client and go through a check list to make sure. Q: Points to be pondered over at the planning stage are. Q: Points-of-difference involves attributes or benefits consumers strongly associate with a brand, positively evaluate and believe they could not find to the same extent with a competing brand. Q: Points-of-parity involves the Associations that are not necessarily unique to the brand but may be shared by other brands i.e. where you can at least match the competitors claimed benefits. Q: Positioning starts before a product, a piece of merchandise, a service, a company, an institution or even a person… but positioning is not what you do to a product. Q: Post-test only Design with Predicted Higher-Order Interactions used to draw valid conclusions about treatment effect based only on post-test information on two Non-equivalent groups since effects may be due to treatment or to non-equivalencies between the groups. Q: Predatory dumping is the temporary sale of acommodity at below cost or at a lower price abroad in order to driveforeign producers out of business, after which prices are raisedabroad to take advantage of the newly acquired monopoly power.___dumping is the occasional sale of the commodity at belowcost or at a lower price abroad than in the domestic market inorder to unload an unforeseen and temporary surplus of acommodity without having to reduce the domestic prices. Q: Preliminary data collection is a part of the. Q: Price demand relationship is a complex one. Q: Price setting is a very critical area in production mix decisions of a company.
Q: Price skimming refers to charging the highest possible price that a sufficient number of most desirous customers for the product will pay. Q: Price system, in an economy, performs two functions. Q: Pricing is seen as an isolated component of a company’s marketing decision-making. Q: Primary data cannot be qualitative. Q: Principles of Dominance are. Q: Probabilities are always greater than or equal to zero and are less than or equal to one. The smaller the probability, the less likely the chance of the event happening. Q: Probabilities of all the various possible outcomes of a trial must sum to -------. Q: Procedure for Process Capability Evaluation. Q: Process capability can be evaluated from the data which is free from assignable causes and hence the extent of variation exhibited by it is only under the influence of the. Q: Process design is normally started at the time of. Q: Producers supply more at a higher price because selling a higherquantity at a higher price___revenue.
Q: Producers tend to supply more at a higher price to earngreater___. Q: Product line decisions is a product line is too short if profits can be increased by adding items, the line is too long if profits can be increased by dropping items. Q: Product Line Pricing is where there is a range of product or services the pricing reflect the benefits of parts of the range. Q: Product research is an Assortment of suitability of goods with respect to design and price. Q: Production is a #FTP# business function along with marketing and finance, other management areas being HRD and materials management, etc. Q: Production management is concerned with basically the two important functions of production. Q: Production management is viewed as a___of planning, organising and controlling. Q: Production methods are analyzed using marketing effort analysis as it allows a firm to directly calculate the comparative performance of alternative selling methods. Q: Production occurs at___cost in long run, since long run equilibrium is at minimum LAC. Q: Production planning and control is. Q: Project cost estimation is.
Q: Project Manager should hold a kick-off meeting with the client and go through a check list to ensure. Q: Promotion mix decisions does not depend on the choice of promotion strategy. Q: Promotion mix for non-durable consumer products includes all except. Q: Promotion serves three essential role all except. Q: Psychological is where there is a range of product or services the pricing reflect the benefits of parts of the range. Q: Purchasing tasks include the following components: I) Needs assessment, II) Source identification & Contract negotiation, III) Supplier selection and Purchase order issuance, IV) Expediting/follow-up and Performance evaluation. Q: Qualitative research, compared to quantitative research. Q: Quality and content of the project fixed by basic engineering fixes which types of cost. Q: Quality and content of the project whichin turn, fixes the basic cost is fixed by. Q: Quality cannot be built into the product during manufacturing alone and instead it has to be built into the product right from the stage of. Q: Quality control has the objective of.
Q: Quality control means___to a standard or prevention of a change from the set standard. Q: Quality has been defined in different ways by different persons, such as. Q: Quantitative research only works if. Q: Question that consists of two or more questions joined together is called a. Q: Random variables can be ungrouped into probability distribution, which can be either discrete or continuous. Q: Rebate offer refers to some amount of money repaid to customers sometime after the purchase when a customer submits the specified proof-of-purchase to manufacturer. Q: Receiving a required inventory item at the exact time needed. Q: Recordings of public proceedings, speeches by elected officials, and information on agency web sites are all examples of business intelligence available from which kind of sources. Q: Recruiting is necessary to -------. Q: Reduce the matrix by selecting the -------element ineach row and subtract with other elements in that row. Q: Relationship Marketing focus on.
Q: Relationship marketing has been defined more popularly with a focus on individual or one-to-one relationship with customers integrating data-base knowledge with long-term customer retention and growth strategy. Customer retention means. Q: Relationship marketing implies. Q: Reputation' in the context of an organization's resources can provide competitive advantage because: a) It is difficult to copy b) It is based on word-of-mouth c) It is a threshold resource d) It is explicit. Q: Requirements Specification, Planning, Test case Design, Execution, Bug Reporting and Maintenance This Life Cycle comes Under. Q: Research study shall ensure an adequate control over the independent variables. Q: Researchers use both open-ended and closed-ended questions to collect data. Which of the following statements is true. Q: Respondents are asked to rate an attitude object on a number of multiple-point rating scales bounded at each end by one of two bipolar adjectives or phrases. This type of question is called. Q: Responsibility of Project Management Office (PMO) is. Q: restructuring is existing products that are targeted to new markets or new market segments. Q: Review of Organizational Development (OD) programme should be preferably done by a___person who was not involved in designing and developing the OD programme, for getting an unbiased opinion. Q: Risk Management Plan may include.
Q: Row Dominance means. Q: Sales efficiency has been greatly improved using sales force automation systems. Salespeople primarily use laptops, handheld computing devices,___, and customer-contact software. Q: Salespeople and sales managers now realize that perhaps the fastest-growing sales force technology tool is___. Q: Sampling in qualitative research is similar to which type of sampling in quantitative research. Q: Schedules developed during the engineering phase prior to start of work in the field. Q: Scientific management approaches emphasised the physical and technical aspects of work whereas the 'Hawthorne studies' suggested that the behaviour considerations are also vitally important to 'productivity'. Which Era it denotes. Q: Scientific management approaches emphasised the: physical and technical aspects of work. Q: Scientific Management introduced by. Q: Serfdom was based on negative incentive system and Slavery was based on positive incentive system. Q: Service industries can be classified by the type of user and thus the end-users are. Q: Services are typically produced and consumed simultaneously. This is an example of which of the following characteristic of services.
Q: Setting objectives is the third step in developing an advertising program. Q: Several reasons exist for firms to seek collaborative relationships. Pooling capabilities may be required in which specific arena? a. Resources required b. Risks involved c. Different capabilities d. Controlling the evolution of competitive domain. Q: SFA is often used interchangeably with. Q: Short-term forecast is employed to handle seasonality in demand across a time period of 6 months to 1 year. Q: Should historical cost be used during resource planning. Q: Significant engineering costs are saved by. Q: Snowball sampling can help the researcher to. Q: Socialization is a___process, today's organizations being dynamic. Q: Some common tools of publicity include all except. Q: Some organizations cooperate with one another during recruitment drives to minimize individual recruitment costs. Q: Some organizations have also a system to extend the probationaryperiod, if the employees fail to match to the organizationalexpectations. Such placement is known as -------.
Q: Specifically, the purpose of recruitment is / are to. Q: Sponsorship is advertiser is given a permanent place on host's website and pays a sponsorship fee to the host. Q: Starting and stopping of work, rest periods, time-keeping, in subordination, fighting or drinking on the job, smoking, report of injuries, etc. are normally incorporated in -------. Q: State whether the following statement is True or False: A company's mission statement is not focused on its present business scope. Q: State whether the following statement is true or false? Channel coordination occurs when channel members are brought together to advance the goals of the channel. Q: State whether the following statement is true or false? Channel objectives should never be stated in terms of targeted service outputs and levels but instead stated in terms of dollar costs. Q: State whether the following statement is true or false? Customers come to know a brand through a wide range of contacts and touch points. These include word of mouth, personal interactions with company people, telephone interactions, and company Web pages. Many brands are not maintained by advertising but by brand experience. Q: State whether the following statement is true or false? Designing a marketing channel involves analysing customer needs, establishing channel objectives, and identifying cost saving channels, identifying key channel partners, and evaluating all alternatives. Q: State whether the following statement is true or false? Exclusive distribution involves the use of more than a few but less than all of the intermediaries that are willing to carry your product. Q: State whether the following statement is true or false? FedEx overnight delivery service conducts research and employs new techniques and procedures to be the fastest overnight delivery service. Q: State whether the following statement is true or false? Intensive distribution consists of the manufacturer placing the goods or services in as many outlets as possible.
Q: State whether the following statement is true or false? Selective distribution means severely limiting the number of intermediaries. Q: State whether the following statement is true or false? The choice of warehouses can range between company's own dedicated warehouses or share space with others in third party owned warehouses. Q: State whether the following statement is true or false? Transportation is the most expansive of physical distribution function and offers the time and place utility value to the product. Q: Statements of___constitute criteria for making decisions. Q: Strategic decisions are based on what managers___, rather than on what they___. A. Forecast; know B. React to; anticipate C. Know; forecast D. Compromise with; analyze. Q: Strategic decisions ostensibly commit the firm for A. 1-2 years B. The short term C. 3-4 years D. A long time, typically five years. Q: Strategic issues require which level of management decisions? A. Operative B. Top C. Front-line D. Middle. Q: Strategic management is an attempt to organize qualitative and quantitative information in a way that allows effective decisions to be made under conditions of uncertainty. Q: Strategic management processes need which of the following to enhance future decision making. Q: Strategic market planning is a process yielding a marketing strategy that is the framework for a marketing plan. Q: Strategic mission: a. is a statement of a firm's unique purpose and scope of operations. b. is an internally-focused affirmation of the organization's societal and ethical goals. c. does not limit the firm by specifying the industry in which the firm intends to compete. d. is developed by a firm before the firm develops its strategic intent.
Q: Strategic plans involve adopting the firm to take advantage of profitability in its constantly changing environment. Q: Strategic-management must be a self-reflective learning process that familiarizes managers and employees in the organization with key strategic issues and feasible alternatives for resolving those issues. Q: Strategy implementation is often considered to be the most difficult stage in the strategic-management process because it requires personal discipline, commitment and sacrifice. Q: Strengths and weaknesses are determined relative to competitors. Q: Stress is the psychological and physical reaction to certain life events or situations. Q: study of consumer behavior helps to assess new market opportunities concept is unlikely to get discarded for a very long time to come,because there would always be products and populations of such a nature that some companies would feel. Q: Successful companies have no common trait. Q: Succession planning is done in single time frame to ensure the availability of right managerial personnel at the right time in right positions for continuing organizational vitality and strength. Q: Suppliers are powerful when: a. satisfactory substitutes are available. b. they sell a commodity product. c. they offer a credible threat of forward integration. d. they are in a highly fragmented industry. Q: Suppose that a researcher conducted a study of student morale in a middle school. The researcher wanted to generalize the results to all middle school students in the district. Under which of the following conditions would ecological generalizability have been threatened. Q: Systematic error is associated with.
Q: Tacit knowledge is knowledge which is. Q: Taguchi methods provide. Q: Team Development is a very critical component of Human Resource Management. Allthe following are inputs to Team Development except. Q: Techniques of estimating demand for human resources. Q: Technology push innovations tend to be driven by which of the following. Q: The "advance work" in the strategic management process is comprised of A)strategy formulation. B)strategy implementation. C)strategic posturing. D)strategy analysis. Q: The "balanced scorecard" supplies top managers with a___view of the business. Q: The "organizational versus individual rationality" perspective suggests that. Q: The "top-down" approach means. Q: The -------probability distribution is the base on which several other probability distributions are based upon. Q: The achievement of satisfactory quality involves all stages of the quality loop as a whole e.g.,.
Q: The advantages of geographic specialization is that the salespersons need to be responsible for the entire product line in their territory even though they may not be having uniform knowledge about all products. Q: The aim of marketing is to satisfy customer needs and a marketer strives. Q: The aim of the game is to determine how the players must select their respective -------_such that the pay-off is optimized. Thisdecision-making is referred to as the minimax-maximin principleto obtain the best possible selection of a strategy for the players. Q: The analysis of average and maximum risk contingency provides an effective means of establishing. Q: The basic areas to which projectnumbering system and procedures are applied are:a Tagging and identification of equiProject Management and materialsb Numbering of technical documents, specifications, data sheets,drawings, requisitions and purchase orders c Procurement commodity codesd Scheduling activities in engineering, procurement andconstruction. Q: The basic issue in developing a sampling plan is to specify the characteristics of those individuals or things. Q: The basic objective of the selection process is to gather information about the applicants for the sales job. Q: The basis for human resource planning is. Q: The BCG Matrix is based on. Q: The best-selling book, "Reengineering the Corporation" is written by. Q: The budget line is also called as price line.
Q: The central aim of the study was to determine the influence of loneliness on the use of emotion-focused ways of coping with bereavement'. This statement expresses. Q: The Characteristics of Service are. Q: The chief cause of late schedules and costoverruns are. Q: The combination method of layout is feasible when a number of products require about the same sequence of functional operations but. Q: The commercial manager presents 1. the events leading to the project award.2. He highlights the key points that were raised in the pre-war discussions and contract negotiations 3 identifies outstanding items requiring immediate attention. Q: The common uses are for -------, design, operations andmanagement. Each of the functions requires that the modelsreflect behaviour of the chosen system and scenario. Q: The company attempts to add more value to its brand to push sales rather than changing its price in a___competition. Q: The company that captures largest share of the market may not have lowest per unit cost because of economies of scale and experience. Q: The concept of mass production is refined by. Q: The concept of product life cycle is concerned with the sales history of a product. Q: The concept of project life cycle illustrates key ideas. Under the control mechanism section, four points can be made. At which point is the possibility of a project shutdown.
Q: the conceptual model has been properly designed, the quantitative model and its___should almost "flow" out of it. The transition is natural, smooth, and almost automatic. Q: The core benefits of e-CRM are. Q: The corrective action taken by management in case of delays in project is known as. Q: The cost of commodities is set by. Q: The cost per unit of a product or service is known as -. Q: The cost-benefit analysis of the adoption decision occurs during which stage. Q: The criteria of Expected Monetary Value is used for making decisions under. Q: The customer's objective assessment of the utility of the brand, with quality, convenience and price satisfaction as key components. Q: The customer's subjective and intangible assessment of the brand, above and beyond its objectivelyperceived value. The concept is known as. Q: The customer's tendency to stick with the brand above and beyond the customer's objective and subjective assessments of the brand. Q: The decision which management makes with respect to production,advertising,cost allocation,pricing etc,calls for analysis of supply.
Q: The decisions naturally would be___the data on which they are based. Q: The decisions which management takes with respect toproduction, advertising, cost allocation, pricing, etc., call for ananalysis of___. Q: The Delphi method uses the three types of participants: decision makers, staff personnel, and respondents. Q: The demand curve slopes downward in the case of inferior goods. Q: The demand for a product or a service depends on a host of factors. Q: The demand for services at the personal consumer level is related to decrease in per capita income. Q: The demand for services is not an indicator of the economic growth of a country. Q: The detail and potential accuracy of an early estimate prepared for job scooping can vary to a great degree depending upon. Q: The determinant of the coefficients on the___-hand side of the equations should always be evaluated if there is a doubt whether a set of equations has a unique solution. Q: The difference between an activity's schedule completion and actual completion is called. Q: The difference between the earliest expected and the latest allowable time is known as.
Q: The discipline of organizing and time phasing the activities required to complete the objectives of an effort. Q: The dot-jobs domain is primarily used by HR managers for succession planning purposes. Q: The doubling of EPS within 5 years with increases in each intervening year is called a(n): A. Long-term goal B. Long-term objective C. Short-term goal D. Short-term objective. Q: The economics of plant location can be expressed as. Q: The education will be aimed at. Q: The elasticity of demand will be constant at all points along a down-ward sloping straight-line demand curve. Q: The entire work of selecting samples from a population is termed sampling. Q: The environmental segments that comprise the general environment typically will NOT include: a. demographic factors. b. sociocultural factors. c. substitute products or services. d. technological factors. Q: The era of scientific management began in the United States during the early century. Q: The essence of decision making is. Q: The extent to which the data are scattered about the zone of central tendency is known as the -------. Its measure is the second of the two most fundamental measures in statistical analysis.
Q: The external environment consists of: A. The operating environment B. Managers C. Employees D. Owners. Q: The factors affecting the feasibility and the potential profitability of a new project are of concern to. Q: The final process of a job analysis is the preparation of two statements, namely. Q: The final stage in strategic management is strategy implementation. Q: The first important task of selection function is to frame a recruitment policy, which calls for review of manpower requirement i.e. it should be adequately supported by effective manpower forecasting. Q: The first step towards home office cost control is to prepare. Q: The flow of work may take place through the movement of. Q: The following are the measures most commonly used to describe the central location about which a number of observations are grouped. Q: The following points should be kept in mind whilehiring the services of outside agency. Q: The force that energizes behavior, gives direction to behavior and underlies the tendency to persist is called motivation. Q: The forecasting model that pools the opinions of a group of experts or managers is known as the jury of executive opinion model.
Q: The formulation of a complete plan for the creation of goods or services that embraces the determination of location, production process, equipment, physical arrangement, provisions for personnel, offices and all functions that are necessary for the completion of goods is called. Q: The four most useful forecasting techniques are. Q: The fundamental steps in engineering are: 1 Process design 2 Basic engineering 3 Production engineering. Q: The future of marketing lies into the new approaches, dimensions and the technological improvements as such leading to provide a better sustainable field. Q: The gaps between product or service providers and users must be identified and bridged, which in turn would lead to a high degree of. Q: The goal of___is basically to change the attitudes of people in the organization so as to enable them to identify the change areas and implement the desired organization changes on their own. Q: The higher the productivity, the___efficient is the production system. Q: The hypothesis, a back bone of scientific method, can be verified with the help of statistical techniques and principles. Q: The I/O model and the resource-based view of the firm suggest conditions that firms should study in order to. Q: The immediate external environment includes: A. Competitors B. S. B. U. s C. Divisions D. Management. Q: The impact of human resource policies can be measured through their outcomes viz., commitment of the employee towards the organisation.
Q: The Industrial Revolution followed the new economic doctrine of-------. Q: The information about the company provided to the new employees during the orientation process may include:-. Q: the information is completely known and the outcome of a specified decision can be predetermined with certainty is called -------. Q: the information is completely known and the outcome of a specified decisioncan be predetermined with certainty is called -------. Q: The information resulting from job analysis is used for writing -------. Q: The Integrative Focus of TQM comprises. Q: The interests of an organization's stakeholders often conflict, and the organization must prioritize its stakeholders because it cannot satisfy them all. The___is the most critical criterion in prioritizing stakeholders. a. power of each stakeholder b. urgency of satisfying each stakeholder c. importance of each stakeholder to the firm d. influence of each stakeholder. Q: The inverse of this matrix can be found and then each set of equations is solved simply by multiplying this inverse matrix by the appropriate vector. Q: The issues associated with marketing of services are somewhat same as goods marketing. Q: The last stage in the development of the project schedule is to integrate the three independent sub-schedules , what are they which will produce an overall master projectschedule. Q: The last stage in the development of the project schedule is to integrate the three independent sub-schedules for engineering, procurement and construction.
Q: The law of demand also applies on goods that have a prestige value. Q: The law of demand applies on essential goods. Q: The law of demand fails to explain the rate of change of demand due to a small change in price. Q: The law of partnership is contained in the Indian partnership Act,1932. Q: The law of___demonstrates thequantities that will be sold at a certain price. Q: The left-hand side of this equation is known as a determinant. Q: The leisure and hospitality industry comprises a variety of services. Which of the following is not one of them. Q: The level of concentration in an industry always remains the same. Q: The levels of CMM (Customer Relationship Management) are as: a. Ad hoc or Initial b. Managed c. Optimized d. Replicable or Repeatable e. Focused or Defined. Q: The long runanalysis helps in explaining entry and exit reasons of firms. Theanalysis is a yardstick to assess how resources are allocatedefficiently in the long run for three reasons. Q: The loyalty marketing focuses on establishing long term relationship between.
Q: The main functions performed by a PPC department are. Q: The main purpose for CRM measurement. Q: The main purpose of preliminary commercial evaluation which is performed when the bid is received and opened. Q: The major contribution by FW Taylor who gave a number of contributions notable among them being. Q: The major elements of marketing communications mix (also called promotion mix) include all except. Q: The major process in project integration do not include. Q: The Manpower Requirement Approach (MRA) is also known as Cost-Benefit Analysis of Human Capital. Q: The market equilibrium analysis is based on the assumption thatthe factors other than the___price of the product remainunchanged. Q: The marketing mix is a business tool used in marketing products. Q: The maximum number of of members of a private company must not exceed 50 excluding members who are or were in the employment of the company. Q: The maximum working area is one that can be reached by the operator using___made by the fingers with the shoulders as the pivot.
Q: The method that depends mainly on the ability and experience of the supervisors for gathering relevant information about the job is called the -------. Q: The method that requires the line managers to justify the continuance of each job that becomes vacant is called. Q: The method used to collect information to use through all phases of the project life cycle is called. Q: The methods used to give new or present employees the skills they need to perform their jobs are called ------. Q: The minimum EOL will always result in the same decision as. Q: The minimum equity position required for all new McDonald's franchises is an example of. Q: The minimum number of the members of a private company is four. Q: The missing Era in list given below is:1. Industrial Revolution Era2. Scientific Management Era3. Human Relation Era4. Advanced Techniques Era5. Quality Revolution Era. Q: The model that aims at measuring the degree of each essential ability required for performing the job effectively is known as. Q: The model using spread sheet and personal computers. Q: The most basic concept underlying marketing is that of.
Q: The most rarest means of specialization of the sales force is by geographic region. Q: The nature of one's occupation does not influence buying behaviour. Q: The new employees should be oriented to the organisation and to its. Q: The new offering realization process activities are related to developing and launching new high-quality offerings. Q: The null and alternative hypotheses divide all possibilities into. Q: The number of___has a directimpact on supply. The more sellers, the greater is the marketsupplies. If sellers are in collusion, they would tend to restrictsupply. Sellers under rivalry are most likely to increase supplyto capture larger market share. Q: The numerator is the same determinant with the coefficients of x replaced by the column of values from the--------hand sides of the equation. Q: The object of a selling policy is to place the right type of goods in the hands of consumers at the right time and at the right place. Q: The objective of game theory is to determine the rules of -------_ behaviour in situationswherein the outcome resulting from a decision made by oneindividual depends not only on that individual's choice but also onthe course of action taken by other interested individuals. Q: The objective of transportation problem is to minimizethe cost of transportation under the given supply and -------constraints. Q: The only objective of integrated marketing communications is to coordinate all of a company’s marketing and promotional efforts to project and reinforce a consistent.
Q: The operational phase of product development assumes that corporate or business strategies have been formulated. Of the steps formulated, which ones states that the materials and tolerances of all the engine parts of the products are completely specified. Q: The origins of Business Policy & Strategic Management can be retraced to. Q: The outcome of what is being measured is termed. Q: The outcomes must be defined insuch a way that exactly one will occur; that is, it must beimpossible for none of them or for more than one of them to occur are termed as-------events. Q: The overall objective of any organisation is to improve its profitability through. Q: The percentage of the total campaign population bought something or completed an activity as a result of the campaign. It is key matrics of. Q: The percentage of total hours for each craft, the start,finish and duration time and the peak progress is shown through. Q: The physical layout is arranged in such a way that workers can operate on two or three machines and thereby the layouts become. Q: The planned use of networked information and communications technology for the delivery of training is called. Q: The population from which the study sample is selected is called the. Q: The positive relationship between high relative advertising and high relative product quality is very strong during later life cycle stages for market leaders.
Q: The price also includes a mark-up for profit overthe cost of___. Q: The price is gradually decreased or 'skimmed' to increase the number of customers. Q: The price of a___good is expected to affect thesupply of the good under consideration in a direct manner. Q: The price of limes could be a nonprice determinant of the supply of lemons. Q: The primary aim of recruitment and selection process is to. Q: The primary responsibility for human resource planning lies with. Q: The probabilities of -------events can be added to obtain the probability that one of a given collection of the events will occur. Q: the probability of a head on one toss of a coin is___. Q: The probability of the outcome of any trial is not "stable" and does not change throughout the process. Q: the probability that the random variable will be any specific value is known in advance. Q: The process and activity of planning, organizing, motivating, and controlling resources to achieve specific goals is known as.
Q: The process of bringing together different tasks to build a job is called -------. Q: The process of developing an applicants pool for job openings in an organization is called. Q: The process of grouping of similar types of works together is known as. Q: The process of obtaining goods and services frompreparation and processing of a requisition through to receipt and approval of the invoice for payment is known as. Q: The process of splitting a deliverable into smaller more manageable parts is known as. Q: the producing activity is treated as single strata is called -------. Q: The project is formally initiated or authorized to continue when. Q: The purpose of stratified random sampling is to make certain that. Q: The quantity of a commodity demanded by a consumer is influenced by the number of consumers in the market. Q: The quantity of a commodity demanded by a consumer is influenced by the price of the commodity. Q: The quantity supplied of coffee beans decreases when.
Q: The quantity supplied varies___toprice of the good, other factors held constant. Q: The quickest way to obtain a complete solution for all the unknowns is usually by___operations. Q: The reason why organizations are switching from traditional to e-business transaction is. Q: The reason why organizations are switching from traditional to e-businesstransaction is. Q: The relationship becomes stabilized, displaying greater levels of trust and commitment between the partners. This is referred to as. Q: The relationship between the variables is directly proportional is called -------. Q: The relationship between the variables is directly proportional is called linear. Q: The resource-based view is also known as: a) The outside-in approach b) The positioning approach c) The value chain approach d) The inside-out approach. Q: The results from which of the following designs examining the relationships between variables should not be interpreted as causal. Q: The return on investment depends upon. Q: The role of product management does not constitutes many activities from strategic to tactical and varies based on the organizational structure of the company.
Q: The serum blood glucose was measured for a group of 20 diabetics, then an injection of insulin was given and after 2 hours another reading for blood glucose was recorded. To assess the effect of insulin in reducing the blood glucose level we conduct,. Q: The set by the margin between the cost of production and the selling price of products is known as. Q: The shortest definition of marketing is satisfying consumer needs in a socially responsible way at a profit. Q: The Silicon Valley is an example of which of the following. Q: The statement "During the 18th century the concept of large scale production came through in which small shops were converted into large manufacturing concerns employing mass production techniques notable among them being the textiles, metal fabrication and machine- tool industries" reveals. Q: The strategy management process is. Q: The structure of TQM may been seen to consist of the following main elements. Q: The study of the influence of real estate agent compensation systems on productivity is an example of which type of research if there is little chance of immediate managerial decisions. Q: The supply and distribution of petroleum product was carried out by oil coordination committee on behalf of the private sectors. Q: The supply chain management philosophy emerged in which decade. Q: The supply of small lot sizes (it frequent deliveries) with use of the same KANBAN CARDS both by the suppliers and the purchasers help in supplying directly to the shop floor thereby reducing investments in.
Q: The technique used to reduce the time required to perform routine plant overhaul, maintenance and construction work and hence to minimize thetotal project cost is known as. Q: The techniques such as loss leader pricing, special event pricing, low-interest financing, longer payment period, cash rebates, free auto insurance, warranties, increased number of free services, etc. are example of. Q: The tendency of the customer to stick with the brand, above and beyond the customer's objective and subjective assessments of the brand. The concept is known as. Q: The term 'Connect Demand with Supply' is given by. Q: The term 'game' represents a conflict between two or more -------_. Q: The term 'Voice' represents in CRM. Q: The term acceptance sampling 'relates to the acceptance of a consignment/batch of items on the basis of its quality.' It is used for. Q: The term ‘shift’ signifies change in supply due to factors other than the own price of the product. Q: The terms strategic management and strategy implementation are synonymous. Q: The term___demand refersto specific amount that buyers are willing and able to buy atparticular price with reference to point or over a period of time. Q: The text argues that a strategic perspective in an organization should be emphasized.
Q: The third phase of the project management process, in which the plans created in the prior phases (project initiation and planning) are put into action. Q: The threat of new entry promotes efficiency byforcing existing firms to___costs or be driven out of themarket. Q: The three participants in corporate governance are A. the shareholders, board of directors, and employees. B. the shareholders, labor unions, and employees. C. the shareholders, board of directors, and management. D. the shareholders, banks and lending institutions, and management. Q: The top of the decision-making hierarchy comprises all of these EXCEPT A. Board of directors B. Front-line managers C. The CEO D. Administrative officers. Q: the two vertical lines are termed the determinant. Q: The type of product that results from applying human and mechanical efforts to people or objects refers to which one of the following options. Q: The typical examples of Idling of resources are. Q: The U-Shapedness of the long run average cost curve reflects. Q: The underpinnings of strategic management hinge on managers gaining an understanding of competitors, markets, prices, suppliers, distributors, governments, creditors, shareholders and customers worldwide. Q: The unlikely but possible time, if everything goes well, chance may be one in hundred is known as. Q: The upward trend has to be significantly large and sustained over a long period of economic growth.
Q: The use of information technology (e.g., email) in many organizations has increased in recent years. This has helped to. Q: The utility curve that shows greater utility for larger dollar amounts would best represent a. Q: The value of a random variable is the general outcome of a random experiment. Q: The value of time which is likely to occur more often than any other value is known as. Q: The wastage could be. Q: The way people perform their biological activities such as eating culturally cannot be determined. Q: The way to generate low customer loyalty is to deliver high customer value. Q: The workers are organised in small groups thereby. Q: The workers are organised into___who themselves take the decision on solutions to quality problems. Q: The-------_ management decision making environment represents a specialized, narrowly defined area within a company's total decision or operational field. Supervisory personnel of all types are operating in this environment. The decision tasks are normallywell defined and repetitive. Q: The-------_ problem is a special case of Linear Programming which is concerned with the distribution of a certain product/commodity from a number of sources (origins) to thenumber of destinations.
Q: There are different techniques of work measurement. Which of the following are the principal techniques. Q: There are different types of buying approach: a. Rational b. Emotional c. Behavioural d. All of the above. Q: There are different ways to control project costs. Choose different ways to control project cost can be. Q: There are many types of control charts suited to various types of situations. Q: There are several stages in the evolution of a start-up. Of the four listed below, which one includes all activities involved in moving the product into market, i.e., developing a business for the market, assessment, business plan, and so on. Q: There are three basic targeting strategies, Undifferentiated Mass Marketing, Differentiated Multiple Segment Marketing, Single Segment Specialisation. Q: There are three types of environmental forces. Q: There has been a tremendous growth of most modern techniques and today's manager is required to have knowledge of. Q: There is no difference in the incidence of phlebitis around intravenous cannulae changed every 72 hours and those changed at 96 hours' is an example of a. Q: There would certainly be-------agreement on this probability than there would be on the probabilities of drawing a red ball, or of a fair coin coming up heads. Q: These types of exchanges are characterized by a long-term orientation, where there is complete integration of systems and processes and the relationship is motivated by partnership and mutual support.
Q: they represent one movement over a number of time periods is known as -------. Q: The___answers the question "What do we want to become?" whereas___answers the question "What is our business?" a) Vision statement; mission statement b) Short-term objectives; long-term objectives c) Objectives; strategies d) Mission; vision. Q: The___are useful for operators and hence should be displayed at convenient positions. Q: The___available to the firm, entry of new firmsresults in cost cutting amongst competitors so as to survive in thelong run. Q: The___displays the standard line and UCL and LCL display the upper control limits and lower control limits. Q: The___implies working to a set standard of quality which is achievable and which has a ready market. Q: The___means fixing the process of manufacturing/sequence of operations, the tools, and fixtures required and also the measuring instrument and gauges for inspection/quality control so as to produce the right quality of products at the most economical cost and for delivering the product timely to a buyer. Q: The___model of linear programming is a flow optimization technique. Q: The___relationship between the price of the commodity andthe quantity demanded per time period is referred to as the Law ofDemand. Q: Third party warehouses such as Tech Pacific and RS Components and Controls (India) Ltd. are particularly useful for firms with all except. Q: This is the customer's perception of the overall quality of a product or service with respect to its intended purpose and considering alternatives.
Q: This is the process of identifying, attracting, differentiating, and retaining customers. Q: This takes place when demand far outstrips supply, and the service marketer is not able to handle the demand. Q: Three different systematic techniques have been presented for the solution of sets of simultaneous -------equations. Q: To capture the full essence of customer relationship management, which of the following should a marketing manager take into consideration. Q: To design a promising research project, the first prerequisite is to refine a broad, indefinite problem into a precise researchable statement. Q: To find out what an organization's strategy is, you should: a) Read the mission statement b) Look at what the organization actually does c) Read the strategic plan d) Ask the CEO. Q: To identify which quality standards are relevant to a project, and determine how to satisfy them, you will do. Q: To maximise the rate of return, the location must be chosen so as to minimise. Q: Today companies are competing in a very different environment than they were only a few years ago. To survive they must focus on quality, time-based competition, efficiency, international perspectives, and -------. Q: Today, managers and employees can be found personally liable if they ignore, conceal, or disregard a pollution problem. Q: Top managers making many intuitive decisions that conflict with the formal plan is one pitfall managers should avoid in strategic planning.
Q: TQM involves the participation of :. Q: Training therefore serves which of the following important purposes for an organization. Q: Transport demand is usually categorized as. Q: Two vectors are added together by adding the first number in the first vector to the first number in the second vector, the second number in the first vector to the second number in the second vector and so on. Each number is called an element of the vector. Q: Type II error is an error made in accepting the null hypothesis, when in fact it is untrue. Q: Ultimate consumers buy goods or services for their own personal or household uses that are satisfying strictly non business ones. Q: Unbounded problems are characterised by. Q: Under Medium Term Planning,Aggregate planning is normally. Q: Under which Era management not only for perform the operations better but also aiding the decision making through the use of statistical techniques (probability and sampling distributions and mathematical modelling (PERI/CPM), linear programming, scientific inventory control, simulations and dynamic programming, etc.). Q: Under___, average of the combined employment level data for the recent past is considered as the forecasted employment level for the next period. Q: Unit of work represents the productive effort of one person in one hour is known as.
Q: Unless there is actual or potential exchange, there is marketing. Q: Unlike Delphi method, nominal group method involves a panel of experts. Q: Upper limits on the prices a firm can charge are impacted by: a. expected retaliation from competitors. b. the cost of substitute products. c. variable costs of production. d. customers' high switching costs. Q: Use of gauges and fixtures is treated as a part of manufacturing a product. Selecting the type of a gauge to be used is one of the first decisions to be made. The main type of gauges in use are. Q: Various factors contributing to increase of productivity are. Q: Various optimum models are available which are like decision making. Q: Various steps involved in aggregate planning are. Q: Various___result in commitment, competence, cost effectiveness and congruence. Q: Veblen goods constitute an exception to the Law of demand. Q: Vectors can have more than___elements, but two vectors can only be added together if both have the same number of elements. Q: Vision statements are used to create a higher understanding of the organization's overall direction and purpose. Vision statements.
Q: We can assign a specific numerical value to each element of the set of events, a function that assigns these numerical values is termed a variable. Q: We make certain assumptions about the parameter to be tested? these assumptions are known as hypotheses. Q: We use it as the algorithms are not yet developed, corresponds to. Q: What applies to businesses buying from and selling to each other over the Internet. Q: What are first and second level locational decisions. Q: What are mathematical models. Q: What are social functions. Q: What are the areas which FSRP covers beside their demographics and psychographics. Q: What are the limitations of mail questionnaires. Q: What are the main reasons for using stratified sampling for managerial applications. Q: What are the primary business benefits of an ERP system.
Q: What are the relevant factors in sampling procedures to be taken into account. Q: What are the rules of Dominance. Q: What are the two main components of sampling strategy. Q: What are the two major advantages of collected data through telephone interviews. Q: What are the two major categories of Research. Q: What are two important functions of quality management. Q: What can save an organisation tremendously as compared to an increase in production and sales efforts by at least 10-15%. Q: What does Green symbolize in BCG matrix. Q: What does Stars symbolize in BCG matrix? a) Growth b) Decline c) Maturity d) Introduction. Q: What explore, how human behaviour is affected by leadership, motivation, communication, interpersonal relationships and attitude change. Q: What includes activities that ensure that actual performance is in accordance with planned performance and is done by developing standards and communication networks necessary to ensure that the organising, staffing and directing functions are pursuing appropriate plans and achieving objectives.
Q: What includes activities that establish a structure of tasks (organisation structure) and authority and determines the activities required to achieve the operations, sub-systems goals and assign authority and responsibility for carrying them out. Q: What includes activities which establish a course of action and guide future decision making, also involves product planning, facility planning and designing of the conversion process. Q: What is a Place in which the factors of production 'land, labour, capital and enterprise' are brought together for creation of goods or services. Q: What is a pre contractual statement that is not a term of a contract but induces the making of a contract known as. Q: What is a sampling unit. Q: What is a variable. Q: What is being described here? A firm which books advertising space, draws up recruitment advertisements, places them in newspapers or journals and evaluates the results. Q: What is competency. Q: What is done after sales forecasting in market analysis in a praticular project. Q: What is included under expediting. Q: What is incorrect, or the least true statement about a benefit /cost analysis.
Q: What is not handled as a constraint in project management. Q: What is NOT TRUE for six sigma. Q: What is required to cover those events which could occur during progress of any normal project. Q: What is slack or float. Q: What is the final step in the training process. Q: What is the goal of sampling. Q: What is the heart of an organisation and coordinates all divisions of the organisation. Q: What is the most effective document to review to learn about the project's procedure for managing risk. Q: What is the name of the application, which complement SFA applications and provide certain capabilities unique to marketing. Q: What is the necessary requirement to reduce the base cost of commodities. Q: What is the term given to the process of "leading" people into the organisation.
Q: What is True for C Chart. Q: What is True for Model Three (ISO: 9003). Q: What is True for Production per month. Q: What is True for Productivity. Q: What methods can be used to get the research information needed. Q: What principle suggests that a characteristic feature of technical know-how is not easily transmitted. Q: What Represent physical locations where the company or institution users may work. Q: What should the salesperson and the sales manager accomplish during an evaluation. Q: When a -------__ is willing and able to purchase some quantity ofa commodity at the existing market price, he is said to have aneffective demand for that good. Q: When a factor of production has no alternative use, itsopportunity cost is___. Q: When a manager knows little about the intended goals of a decision and the outcomes of the options are unclear, what type of situation are they in.
Q: When a project is initiated, one of the first deliverables from the project initiation phase is. Q: When customers frequently interact with each other during the service production process and potentially affect each others' experiences, this is also known as. Q: When did the telephone become an accepted tool for primary data collection in marketing research. Q: When do we consider taking sample to be appropiate. Q: When does vendor's quoted delivery starts. Q: When each element in a column are lessthan or equal to the corresponding element in another column, thiscolumn is dominated and hence can be___from the payoffmatrix. Q: When each element in a row are less than or equal to the corresponding element in another row, this row isdominated and hence can be deleted from the payoff matrix is called -------. Q: When each member of a population has an equally likely chance of being selected, this is called. Q: When implementing a focus strategy, the firm seeks: a. to be the lowest cost producer in an industry. b. to offer products with unique features for which customers will pay a premium. c. to avoid being stuck in the middle. d. to serve the specialized needs of a market segment. Q: When is the preliminary commercial evaluation supposed to be performed. Q: When low expectations on the trainer's part translate into poor trainee performance, this is called the -------.
Q: When one refers to 'how significant' the sample evidence is, he/she is referring to the. Q: When Pepsi introduced its clear Crystal Pepsi in 1993, customers were distinctly unimpressed. They didn't see "clarity" as an important benefit in a soft drink. This is an example of___... Q: When planning to do social research, it is better to. Q: When quantity supplied is greater than quantity demanded,prices tend to rise. Q: When segmentation is based on personality or lifestyle characteristics, it is called biographic segmentation. Q: When service is produced via a cooperative effort between customers and service providers, this is referred to as. Q: When setting price, marketers must take into consideration several factors which are the result of company decisions and actions. To a large extent these factors are controllable by the company and, if necessary, can be altered.these are___factors. Q: When supply shifts out,the equilibrium price rises. Q: When the distribution systemoperates through the price system, it is called "price___". Q: When the dominance of the CEO approaches autocracy, the effectiveness of the form's strategic planning and management processes are likely to: A. Enhance strategic planning but diminish its processes B. Be greatly enhanced C. Have no effect D. Be diminished. Q: When the expected cash flow S-curve is above the cost performance baseline.
Q: When the income elasticity of demand is positive but less than 1, demand is called 'income elastic.'. Q: When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. A company does so by providing Miscellaneous Services, offering an improved product warranty or maintenance contract; it can also offer rewards, provide customer training, etc. this is known as___differentiation. Q: When the total supplies of all the sources are equal to the total demand of all destinations, the problem is a balanced___problem. Q: When the total supply of all the sources is not___to the totaldemand of all destinations, the problem is an unbalancedtransportation problem. Q: When the want is backed by purchasing power, it is called the need. Q: When there is acceptable quality, a manager must ensure that there is___from the standard. Q: When you build a product or system, it's important to go through a series of predictable steps? a road map that helps you create a timely, high-quality result, The road map that you follow is called a. Q: Where service production and delivery process is complex and includes multiple encounters, it is necessary for a service marketer to consider the service in its totality. Q: Whereas corporate and business-level managers center their attention on___, managers at functional-level center their attention on___. A. Operational issues; strategic issues B. Doing things right; doing the right things C. Entrepreneurial mode; adaptive mode D. Doing the right things; doing things right. Q: Which among the following is one of the general rules which is the part of the project procedures to control equipment costs. Q: Which best represents an interview with a set of standardized questions (based on job requirements) and an established set of answers against which applicant responses can be rated.
Q: Which comes first, theory or research. Q: Which component of the output of the process of innovation is the major facet of the marketing strategy of a firm. Q: Which data will naturally be preferred for control purpose where the characteristic concerned is important. Q: Which design would you use to assess the attitudes of parents, teachers, and students toward a new disciplinary policy. Q: Which environmental level refers to the set of customers, suppliers, competitors, and other environmental agencies directly related to a firm. Q: Which factors should be considered in choosing the organizational structure for a software team. Q: Which forecasting tool uses experts who form a panel and then deal with a specific question. Q: Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson. Q: Which is not a tool or technique used in the quantitative risk analysis process. Q: Which is NOT an example of a cognitive ability test. Q: Which is not used as a tool and technique for information gathering during the risk identification process.
Q: Which is the best type of research approach for gathering causal information. Q: Which manager will manage the complete relationship with each customer. Q: Which models are descriptive in nature. Q: Which models are scaled physical replica of objects or processes. Q: Which models show a pictorial relationship among variables. Q: Which models show functional relationship among variables by using symbols and equations. Q: Which of the following 'is not' a type of research question. Q: Which of the following activities is not a part of administrative closure. Q: Which of the following are not cost of quality. Q: Which of the following are NOT criteria for the selection of stratification variables in stratified sampling. Q: Which of the following are the only costs that appear in project contract.
Q: Which of the following can be considered as Management Development Programmes (MDP) objective(s) for Middle-level Management. Q: Which of the following diagram supports only one relationship. Q: Which of the following information should be presented to newly appointed staff. Q: Which of the following is / are concepts are now calling for new areas of training for employees to make them functionally more effective in their restructured jobs. Q: Which of the following is / are type(s) of Orientation Programs. Q: Which of the following is a generic strategy option. Q: Which of the following is a special human trait that we need to sharpen and use very often in CRM. Q: Which of the following is a type of criterion-related validity evidence. Q: Which of the following is an element of a firm's remote external environment? A. Competition B. Suppliers C. Government agencies D. Economic and social conditions. Q: Which of the following is an example of a grand strategy. Q: Which of the following is an example of price discrimination.
Q: Which of the following is an example of random sampling techniques. Q: Which of the following is an indirect cost. Q: Which of the following is NOT a characteristic of quota sampling. Q: Which of the following is NOT a component of Brand Equity. Q: Which of the following is not a form of nonrandom sampling. Q: Which of the following is NOT a heuristic associated with bounded rationality decision making. Q: Which of the following is NOT a level in the decision-making hierarchy of a firm? A. Business B. Corporate C. Operative D. Functional. Q: Which of the following is not a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis. Q: Which of the following is not a output of the cost control process. Q: Which of the following is not a trend in job design. Q: Which of the following is NOT an advantage of mail surveys as a method of quantitative research.
Q: Which of the following is not an example of a nonrandom sampling technique. Q: Which Of the following is not an input to contract administration. Q: Which of the following is not an objective method of demand forecasting. Q: Which of the following is not an option for decruitment. Q: Which of the following is NOT TRUE for small group. Q: Which of the following is NOT TRUE regarding CRM systems. Q: Which of the following is one of the most effective and least expensive ways to market a business. Q: Which of the following is the correct order of Stevens? four levels of measurement. Q: Which of the following is the first step in succession planning. Q: Which of the following is the most key element of contract. Q: Which of the following is/ are applied as a preceding step for Human Resource Planning (HRP).
Q: Which of the following is/are examples of Mass Production systems. Q: Which of the following issues need to be considered to empower employees through a successful career development process. Q: Which of the following issues to be considered at exploratory stage of career development process. Q: Which of the following Key component of an Enterprise Risk Management (ERM) integrate risk management into the revenue generating activities of the bank, including business development, product and relationship management, pricing and so on. Q: Which of the following might be viewed as an "optimistic" decision criterion. Q: Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions. Q: Which of the following statements about the apprenticeship system is incorrect. Q: Which of the following strategies is suited to the Old Economy. Q: Which of the following techniques yields a simple random sample. Q: Which of the following terms is not associated with job analysis. Q: Which of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs.
Q: Which of the following types of information can be collected via a job analysis. Q: Which of the following types of sampling involves the researcher determining the appropriate sample sizes for the groups identified as important, and then taking convenience samples from those groups. Q: Which of the following will help a country become an exporter of a product (assume that the product is a normal good given the median consumer income). Q: Which of these is a form of strategic control in which managers are encouraged to be proactive in improving all operations of the firm. Q: Which of these is not a method of data collection. Q: Which of these is not a reason why some firms do not have strategic planning? a) Laziness b) Competitive leadership c) Honest difference of opinion d) Poor reward structures. Q: Which of these is usually positively correlated with the cost, comprehensiveness, accuracy and success of planning? A. Greater formality B. Functional structure C. Organizational matrix D. Functional tactics. Q: Which of these managers tries to identify and secure the most profitable and promising market segment? A. Functional managers B. Corporate managers C. Business managers D. Operative. Q: Which of these refers to short-term, narrow scoped plans that detail "means" or activities that a company will use to achieve short-term projects. Q: Which of these statements relating to the experimental design or true experiment is false. Q: Which one of the following is not a stakeholder in an organizational development process.
Q: Which one of the following is NOT an interactive segment of a firm's external environment. Q: Which one of the following is true about good research study. Q: Which one of these is NOT a___part of Porter's competitive forces in industry analysis. a) Potential entry of new competitors b) Bargaining power of suppliers c) Development of substitute products d) Threat of substitute products and services. Q: Which ONE of these methods is the fastest way to collect data. Q: Which phase of project management process is project execution. Q: Which phrase most closely describes the Delphi forecasting technique. Q: Which planning Provides a standard method of documentation and communication of project plans, schedules, time periods and cost performance. Q: Which sales management tool shows which customers and prospects to see during the next 12 months and in which months, as well as which activities to carry out. Q: Which scale is the simplest form of measurement. Q: Which strategic level is typically responsible for developing annual objectives and short-term strategies? A. Functional level B. Corporate level C. Business level D. Board of Directors level. Q: Which two countries are most likely to give prominence to shareholders in their corporate governance framework.
Q: Which type of consumer decision making includes the evaluation of only a few attributes, simple decision rules, and few alternatives. Q: Which type of consumer decision making only includes the stages of problem recognition, limited internal information search, purchase, and limited postpurchase behavior. Q: While planning collection of data, one should take into account:. Q: Who determines the basis on which a company can compete in the selected product-market arena? A. Functional-level strategic managers B. Corporate-level strategic managers C. Business-level strategic managers D. Operational managers supervising operative. Q: Who recognise that people are complete and have multiple needs and that the subordinate-supervisor relationship directly affects productivity. Q: Workforce factors that influence demand include. Q: You have just read an article on the latest research about product quality. You want to tell your supervisor that product quality has two dimensions. What is one of these dimensions. Q: ___are developed on the basis of policies with a view to implementing them and accordingly programmes involve one additional step beyond policies to simplify the decisions. Q: ___are specific goals or aims, preferably in quantitative terms and can be considered as something which an individual or group seeks to accomplish. Q: ___attempt to combine cross section and time series aspects much like space-time representations. Q: ___call the relationship between the price of a commodity and the quantity purchased during some specified period of time the demand for that commodity.
Q: ___can be termed as the amount of resource given up in exchange forgoods or services. Q: ___carry heavy, bulky goods, that need shipping to long distances over land, such as mineral ores, lumber, sand,farm products, heavy waterways and bulky machinery, chemicals, petroleum, and autos etc. Q: ___change or advance of technology may involveintroduction of new methods of producing existing products,improvements or cost reduction of existing products. Q: ___conditions in perfect market are when (a) MR is equal to MC and (b)MC curve should cut MR curve from below. Q: ___cost is theamount of subjective value foregone in choosing one activityover the next best alternative. Q: ___costs mean the actual expenditure incurred forproducing a good or service. Q: ___decisions are also facilitated byan understanding of demand at various levels of aggregation. Q: ___defines the manner or way of accomplishing something, i.e., it is the process and method. Q: ___degree of discrimination is the most common type. It separates consumers or marketson the basis of their price elasticity of demand. This segmentationmay be based on factors like geographic separation of markets,nature of use (business, residential), personal characteristics ofconsumers (age - adult and child), etc. Q: ___development is a strategy or an effort, which isplanned and managed from the top, to bring about plannedorganizational changes for increasing organizational effectivenessthrough planned interventions based on social philosophy. Q: ___different systematic techniques have been presented for the solution of sets of simultaneous linear equations.
Q: ___explanations of changes in policy, reinforced by oral discussion, are minimal for policy communication. Q: ___function is a comprehensive formulation whichspecifies the factors that influence the demand for the product. Q: ___goods pose more complicatedproblems for demand analysis than do non-durables. Q: ___goods refer to the goods used for production of othergoods, like plant and machines, factory buildings, services ofemployees, raw materials, etc. Q: ___have to make arrangements to store products until they are sold because production and consumption cycles differ. Q: ___in economics refers to the process by which manutilizes or converts the resources of nature, working upon them, soas to satisfy human wants. Q: ___in input price, due toentry of more firms, may increase production costs as well. Thismay shift the cost upwards and reduce supernormal profits. Q: ___in short the orderly and efficient arrangement of the input factors is to be decided at this point. Q: ___indicates the degree to which a tool or test measures what it is supposed to measure. Q: ___inevitably destroys inferior technologies and ushers in superiortechnologies. Q: ___involves ensuring proper strategic controls and organizational designs.
Q: ___is a function of items sold and their price. Q: ___is a key e-CRM technique to follow-up a customer when they abandon a shopping cart to encourage them to buy. Q: ___is a planning process by which an organization can move from its current manpower position to its desired manpower position. Q: ___is a process of planning the series of possible jobs which an individual may hold in the organization over time and developing strategies designed to provide necessary job skills as the opportunity arises. Q: ___is a proposed course of action to exert a far-reaching impact on the ability of the enterprise to attain its goals. Q: ___is a sampling technique. Q: ___is a sequence of attitudes and behaviours associated withthe series of job and work related activities over a person's lifetime. Q: ___is based on counting numbers of equally likely events. Q: ___is concerned with an organized series of learning activities,within a specified time limit, designed to produce behaviouralchange in the learner. Q: ___is normally used in plant maintenance andrepair work. Q: ___is the availability of resources during planning horizon.
Q: ___is the interrelationship between HRD practices andorganizational effectiveness. Q: ___is the perception of the employees about the prevailing Human Resource Development (HRD) culture in the organization. Q: ___is the procedures through which one determines the duties associated with positions and the characteristics of people to hire for those positions. Q: ___is the process of deciding how employees do their jobs. Q: ___is the process of deciding what positions the firm will have to fill and how to fill them. Q: ___is the process of dividing how much an employee should be paid. Q: ___is the total knowledge, skills, creative abilities, talents, aptitudes, values, attitudes and beliefs of the people of an organization. Q: ___is thewant satisfying power of a good or service. Processes of productioncreate utility by conferring form utility, place utility and timeutility. Q: ___is very suitable for integrating order processing with production, inventory, accounting, and shipping. Q: ___management decisions are primarily company-wide in nature. As mentioned before, these decisions steer the organization through its life cycle. Q: ___marginalproductivity may be an accurate approximation over a limitedrange of input use.
Q: ___may be considered the "advance work" that must be done in order to effectively formulate and implement strategies. Q: ___means having a person learn a job by actually doing it. Q: ___method may be defined As small, inclusive and intensive study of a situation in which investigator uses all his skills and methods for systematic gathering of enough information about a situation to understand the problem and its solution. the case study is a form of qualitative cum quantitative analysis involving the very careful and complete observation of a person, situation or institution. Q: ___methods are extremely valuable if there are a large number of different sets of equations, all of which have the same matrix of coefficients. Q: ___of a row vector by a column vector, which always results in a scalar, is called the scalar multiplication of vectors. Q: ___of an employee to policies can be identified through the nature and frequency of grievances, disagreement, discord and conflict. Q: ___of the organization are the responsibilities of the top management. Q: ___ofnon-durables are made largely to meet current demandswhich depend on current conditions. Q: ___oriented pricing is quite popular. It has several strengths aswell as limitations. Its strengths are its simplicity, acceptabilityand consistency with a target rate of return on investment and theprice stability in general. Its limitations are difficulties in gettingaccurate estimates of cost, particularly of the future cost ratherthan the historic cost, volatile nature of the variable cost, and itsignoring of the demand side of the market completely. Q: ___programming has proved valuable for modelling many and diverse types of problems in planning, routing, scheduling, assignment, and design. Q: ___provide a clear idea of what management and employeescan expect.
Q: ___provides new employees with the basic background information required to perform their jobs satisfactorily. Q: ___refers to both policy execution As well As policy development. Q: ___refers to the objective categories used by society and organizations to describe the progression of steps through a given occupation. Q: ___refers to the set of steps or stages which make up the individual's own concept of career progression within an occupation. Q: ___refers to those positions of an organisation which have responsibility and authority and are accountable for accomplishment of primary objectives. Q: ___strategy is suitable when the brand loyalty is low, consumers are aware of brand benefits,and purchase decisions are made in the store. Q: ___structure is best defined as the organisational and othercharacteristics of a market. Q: ___subdivides the activity into a number of strata. Q: ___surveys focus on feelings and motives of the employees'opinions about their working environments. Q: ___system eliminates shortages and surpluses. It amountsto that price system automatically rations whatever isavailable in the market. Q: ___system reduces physical distribution costs, especially inventory and handling related costs. Q: ___where a number of competing and complimentary modes are used to satisfy a market.