World Class Operations
Q1. Explain in brief what are various the types of
benchmarking. Discuss the concept of benchmarking with reference to a benchmark
product/s or company in the automobile industry. Why do you think that it is
the benchmark in the industry? (10 Marks)
Q2. Discuss in brief the various technique to achieve World
Class Operations. Also discuss how can the concepts of Kaizen, Use of I.T.,
Optimum product mix, etc be applicable and implemented in an Educational
institute for the institute to be World class. Discuss with an example if any
possible. (10 Marks)
Q3. Indian Railways is a name synonymous to an operational
activity at a large scale. Give your views on the following aspects of Indian
railways
a) There have been several instances & reports of
problems faced by customers during booking of tickets through its online
portal. What should Indian railways do to make this system world class? (5
Marks)
b) Discuss the concept of DMAIC with reference to any one
aspect (Food served/ hospitality/ safety, etc) of Indian Railway. (5 Marks)
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